In the spirit of Christ and the example of Francis of Assisi, the Mission of OSF HealthCare is to serve persons with the greatest care and love in a community that celebrates the Gift of Life.
The OSF Richard L. Owens Hospice Home operates 24 hours a day. The lobby doors are open to guests from 8 a.m. to 8 p.m., seven days a week.
Yes. After 8 p.m., guests can access the building by ringing the doorbell or using a loaner access card, or they may push the intercom button in the vestibule and a staff member or volunteer can allow them to enter.
Free parking for patients and guests is available in the large, well-lit parking lot in front of the building, including handicap accessible parking spaces. Patients and guests may be dropped off under the covered entrance before parking.
No. All OSF HealthCare facilities and properties are smoke-free areas. This includes the grounds, parking lots and every area related to the facility. All patients, guests, employees and volunteers will need to leave the OSF grounds before smoking.
If you are interested in using this room to celebrate a special occasion, such as a birthday, please schedule this with the administrative assistant. The dining room has dishes, a warming sideboard and a coffee pot. You may bring food and nonalcoholic beverages. We do ask that you remove all food at the end of your gathering and make sure the area is clean and returned to its original condition.
There are many ways to alert a nurse throughout the OSF Hospice Home. Patients and guests may push the button on their bed control. There are also locators that can be used to call for assistance throughout the building including the chapel, family room and even the garden. When patients leave their room, they have an option to wear a bracelet or necklace that can be activated to call for assistance.
Yes. Each resident room has a phone and patients or guests may make local calls on it by dialing “9” to get an outside line. To make long-distance calls, callers will have to use a calling card or reverse the charges.
Yes. Cell phones are permitted throughout the building. To protect everyone’s privacy, guests may not photograph or record Mission Partners, caregivers, patients or other guests without permission.
Yes, each resident room has a television. There is a channel for the chapel and each children’s playroom. Please refer to the television guide for specific channel information.
We allow visits from dogs only. This visit must be scheduled in advance and coordinated with the nursing staff. Dogs must be on a leash and are only allowed in the room of the person they are visiting. To participate, dogs must be current on all required vaccinations. Please review the vaccine list and complete the form confirming your dog’s vaccination status. Some dogs will not be allowed to visit based on their size or breed.
There are OSF Hospice Home pet companions that visit from time to time. These dogs and their owners have gone through a training program and are here for patients and guests to enjoy. If you
or your guests have allergies or prefer not to be around animals, please let our staff know and we
will restrict them from your room.
Yes. Our staff and volunteers maintain laundry, including linens and personal belongings, for our patients. We will return items from home to family or caregivers.
Yes. Patients may have their personal barber or hair stylist come in with advance coordination. Please let us know and we will help arrange this for you.
Yes. At the end of each wing is a visitor bathing room. Any guests staying around the clock with their loved ones are more than welcome to use this amenity. We provide soap and towels as well.
For everyone’s comfort and safety, guests must be fully dressed, including wearing shoes at all times when walking through the building, including to and from the bathing rooms.
Yes. Our chef is available to prepare meals for patients only, so guests are encouraged to bring in their own meals. A small refrigerator can be found in each resident room for patient and guest use. You may share outside food with patients if you’d like. You may also have food or other items delivered.
Yes. Room 117 is a visitor laundry room for any guests who are staying around the clock with their loved one. Laundry soap is provided, but we do request that guests clean the lint filter when finished and leave the room as you found it. Please do not leave your laundry unattended so others may use the laundry room.
There is no set limit on the number of visitors outlined in the visitor policy. At times, the care team may need to limit visitors to help ensure a safe, peaceful and restful environment for patients and others in our care. Visitors who are feeling ill are asked to stay home until they are well. We encourage time together with loved ones and recognize that these connections provide comfort and support.
After 8 p.m., visitation is limited to two visitors who are age 16 or older. Exceptions may be made based on the patient’s needs and circumstances, including end-of-life situations.
All guests should wear appropriate attire, including a shirt and shoes. For patients in semi-private rooms, we also ask visitors to be respectful of the privacy and comfort of the other person in the room.
To help maintain a safe and comfortable environment for all patients and visitors, overnight sleeping is not permitted in public areas outside of a patient’s room, including dining rooms, family rooms and other common spaces.